HOW CAN WE HELP?
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COMMON QUESTIONS
Before you write
Which address should I use?
enterprise@haltless.io for pricing and procurement, support@haltless.io once you are running, careers@haltless.io for roles, press@haltless.io for anything on the record, and info@haltless.io when none of those fit. The form routes for you if you would rather not choose.
How quickly will someone reply?
A quote request comes back in about four hours. Customers get support within the response targets in the SLA, security reports are acknowledged within three business days, and privacy requests are answered within 30 days. Everything else is read the day it arrives and answered once there is a useful answer rather than an acknowledgement.
Do I have to use the form?
No. The addresses above are real inboxes, not aliases that funnel into a ticketing queue. The form exists so you do not have to guess which one, and it asks for the same things an email would.
Can I talk to an engineer rather than a salesperson?
That distinction does not exist here yet. Haltless has one founder, who is also the CTO, so a technical question in an evaluation gets a technical answer from the person who wrote the code rather than a handoff.
